Gitago's Privacy Policy –
Your Data, Our Responsibility

Introduction

Gitago (https://gitago.pro) is a trusted online gaming platform in Bangladesh. We understand how valuable your personal information is, which is why Gitago's privacy policy is built on full transparency and accountability. In this policy, we explain in detail what data we collect, why we collect it, how it is stored, and what rights you have.

By creating an account or using the Gitago platform, you are agreeing to this privacy policy. We encourage you to read it carefully. If you have any questions, please reach out to our support team.

What Data We Collect

Gitago collects only the information that is necessary. We respect your privacy and do not ask for anything beyond what is needed. See the full list below:

How Data Is Collected

Gitago collects information through several methods. Each approach is fully transparent and operates on the basis of your consent:

• Direct Payment: Information you provide directly during registration, login, or profile updates.
• Automatic Collection: When you use Gitago, device, IP, and browser information is collected automatically.
• Through Cookies: Cookies are used during website visits to store session data and preferences.
• From Third Parties: Relevant confirmation data is received from payment providers or KYC verification agencies.
• Gaming Activity: Your game history, bets, and transaction records on the platform are logged automatically.

Purpose of Data Use

Gitago uses your data only for specific, defined purposes. We never use your information beyond what has been authorized:

• For account creation, verification, and management.
• For processing deposits and withdrawals.
• To provide customer service and support.
• To prevent fraud, money laundering, and other illegal activities.
• To promote responsible gaming and support users with problematic gambling behavior.
• To improve platform experience and service quality.
• To fulfill legal obligations.
• To inform you about promotional offers and bonuses, with your consent.

When Data Is Shared

Gitago shares your information only in strictly limited circumstances and only when necessary. We do not share your data with anyone outside of the following three situations:

• Payment Provider: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum data required to complete transactions. They operate under their own privacy policies.
• KYC/AML Service Providers: Relevant data may be shared with identity verification agencies for KYC and anti-money laundering compliance.
• Law Enforcement Agencies: Data may be disclosed to government authorities where required by a valid court order or legal obligation.

Cookie Policy

Gitago uses cookies on its website to enhance your experience. Cookies are small text files stored in your browser. Gitago uses the following types of cookies:

• Essential Cookies: These cookies are essential for maintaining your login session and ensuring security. They cannot be disabled.
• Functional Cookies: Remembers your language preference, theme settings, and more.
• Analytics Cookies: Used to understand which pages get the most traffic and where issues occur. This is entirely anonymous.
• Marketing Cookies: Used to show promotional content only with your consent.

You can block or delete non-essential cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some Gitago features.

Data Protection Measures

Gitago uses industry-leading security measures to protect your data. Our security framework is built on the following layers:

• TLS/SSL Encryption: All data transfers are protected with 256-bit SSL encryption.
• Firewall Protection: An advanced firewall system prevents unauthorized access.
• Two-Factor Authentication (2FA): OTP verification to keep your account secure.
• Regular Security Audits: Third-party experts conduct regular system audits.
• Staff Training: All Gitago staff are trained in data protection and are bound by confidentiality agreements.
• Incident Response Plan: In the event of a data breach, affected users will be notified within 72 hours.

Your Rights

Under Gitago's privacy policy, you have a number of important rights. We respect and uphold each of these rights:

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 days.

Minor Protection

Gitago strictly prohibits anyone under the age of 18 from accessing the platform. We believe it is our social responsibility to keep minors away from online gaming.

• Age verification is mandatory at the time of registration.
• A national ID or birth certificate may be requested if there is any doubt.
• If a user is identified as being under 18, their account will be closed immediately.
• We never knowingly collect data from minors.

Data Retention Period

Gitago does not retain your data longer than necessary. The retention period for each type of information is as follows:

• Account Information: For the duration of account activity and up to 5 years after closure (for legal compliance).
• Transaction History: 5–7 years, as required by legal obligation.
• Gaming Logs: 1–3 years, for responsible gaming monitoring purposes.
• KYC Documents: Up to 7 years, as required by legal mandate.
• Cookie Information: Session cookies are deleted when the browser is closed; persistent cookies last up to 12 months.

Policy Changes

Gitago reserves the right to update this privacy policy when necessary. In the event of any significant change, we will notify you through the following channels:

• A clear notice will be published on the website.
• A notification will be sent to your registered email.
• The "Last Updated" date at the top of the page will reflect any changes.

Continued use of the platform after any changes will be considered acceptance of the updated policy. Please review the policy carefully after each update.

Contact

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact our Data Protection team:

Your privacy matters deeply to us. Gitago is always here for you — for a safe and responsible gaming experience.